FREQUENTLY ASKED QUESTIONS
Placing an order
To shop MYYS, browse the catalog or click on a product feature on the homepage. If you are interested in a specific product, you may type the product name in the search bar. More details on a product can be found by clicking on the product. Then you can add the item(s) to your shopping cart and proceed to the checkout.
Having an account is not required to shop on MYYS, however we advise you to register for an account in order to benefit from exclusive services to help manage your order history, delivery status and return requests.
Checkout form: Contact details
In order to avoid any delay in the preparation of your order, it is requested to fill the different fields without special characters or Asian characters.
Putting an item on hold
We do not offer the possibility of placing items on hold, all sales are subject to a first come first served bases.
MYYS provides with worldwide delivery service by Finnish post service.
Shipping costs and delivery time
MYYS offers free standard delivery on all orders in Finland. Standard delivery by Post is processed within 2 to 3 days.
For international orders, the shipping costs will be calculated during the check out. Please allow 8-10 working days delivery time for international shipping.
Orders are processed from Monday to Friday, except public holidays.
Once your order has been shipped you will receive an email confirmation with your tracking number to follow the status of your order. If you have a MYYS account, this information will be accessible and saved on your account history.
If you have any questions or concerns regarding the status of your order after it has been confirmed, please refer to the email notification with your tracking number or log on to your MYYS account. If you have not received an email notification or you are having troubles logging in to your MYYS account, please reach out to our customer service team with your order number.
Please allow 1 to 3 days for your order to be processed. If you still have not received an email confirmation with your tracking number, please reach out to our customer service team with your order number. During peak periods you may experience longer delivery periods.
Myys offers tax free shopping on our online boutique. If your shipping address is outside of EU, you would be able to shop without tax. Once you enter your shipping address, you would see the updated tax free prices.
Discounts and coupons
MYYS applies a 14 days return policy. Any unwanted items must be shipped within 14 days of receipt. Before shipping your return, please reach out to our customer service team with your order number. Items must be returned to us in its original condition with tag and seal still attached. Please note that the return might be refused and not refunded if these guidelines were not respected.
If an item received is classified as faulty and was received damaged, it is necessary to contact our customer service team within 7 days of receipt. Please indicate your order number, images and a brief description of the damage.
MYYS online boutique does not accept exchange.
MYYS is designed and produced by Aka Bubble. Company information of Aka Bubble are listed as following.
Address: Innanbäckintie 150, 10210 Inkoo, Finland
Phone number: 044 330 3795
VAT Number: FI26937256